How will the audiobook be delivered? Can it be streamed using an audiobook app?
We will use BackerKit to deliver all of our digital rewards. The audiobook will be delivered as a set of mp3 files (one per chapter). After the book is distributed to retail, we expect to have a limited number of Spotify codes for those who would rather stream the book.
Last updated: June 14, 2024 10:51
Will international (non-US) backers pay tax or custom fees for shipped items?
Yes, you may have to. This varies by country, has recently increased in some regions, and can be unpredictable. We don’t know what may be required for your pick-up in your country. The hardcovers will be shipped from Michigan, increasing the chance of in-country fees. Paperbacks will be printed/shipped locally when possible to help reduce these fees.
No packages will be marked differently (e.g. “gift”) to avoid this. Thank you for understanding.
Last updated: June 14, 2024 10:54
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.